Participates in joint sales meeting/visit if necessary
Accepts all orders and processes them for handover to Operations
Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
Takes & handle customer inquiries e.g. Track & Trace
Drives solutions of customer complaints by solving it directly or assigning tasks to other function
Acts as first contact point for customer claims; support customer in notification and reception of claims, provides DGF claims documents, collect required documents from claimant and hands over to specialized claims handlers when documents are complete
Takes and processes customer feedback (follow up on complain handling)
Collaborate closely with operation and other departments for smooth handling of shipments and continuous updates.