Job Overview

Location
Jakarta, Jakarta
Job Type
Full Time
Date Posted
12 days ago

Job Description

Job Responsibilities:

  1. Develops relationship with allocated customers
  2. Participates in joint sales meeting/visit if necessary
  3. Accepts all orders and processes them for handover to Operations
  4. Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
  5. Takes & handle customer inquiries e.g. Track & Trace
  6. Drives solutions of customer complaints by solving it directly or assigning tasks to other function
  7. Acts as first contact point for customer claims; support customer in notification and reception of claims, provides DGF claims documents, collect required documents from claimant and hands over to specialized claims handlers when documents are complete
  8. Takes and processes customer feedback (follow up on complain handling)
  9. Collaborate closely with operation and other departments for smooth handling of shipments and continuous updates.

Job Requirement:

  1. Education background minimum Bachelor degree
  2. Experience Customer service minimum 1 year
  3. English fluency both in writing & speaking
  4. Results oriented without compromising respect
  5. Familier with Ms. Office.
  6. Penempatan Jakarta

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